Benefits of Informal Communication on Team Performance

Benefits of Informal conference on Team PerformanceOrganising and Managing for PerformanceTable of Contents (Jump to)AbstractWhat is informal chat?Does Gossip make a motion?Rumour vs GossipsDoes Informal Communication Helps in Team Building?Negatives Consequences of Informal CommunicationPersonal Experience on informal communication in my organisationBenefits or consequences of GossipsHow police squad particles and eliminaters can use up informal communication?Between work peers in everydayBetween supervisors/managers and subordinatesConclusionInsights of informal communication- Motivation for squad building and Managerial decision-making?AbstractIn an organization, police squad building is a challenge t wonder. It takes lot of time and m unityy to get a team to form for the success of the organization. yet can we make a successful team in an organization thorough the informal communication? Does informal communication stir up the team member and increase the efficienc y of the work? Does informal communication plays major role in organization decision making? This case correction is all roughly does informal communication has been apply as the effective tool in the organization for building the team.What is informal communication?Informal communication can similarly be known as Grapevine communication, Gossip. Informal communication has received the importance in relation to its role for both the Individuals and companys, which includes the issues of social comparison, identity, and reputation ( Dunbar, 1996, cited in Michelson,G et.al 2010).This is the easiest way to circulate the information among the employees in the organisation. This type of communication does not have any standard format it can be through and through any medium among the employees in an organisation much(prenominal) as email, mobile phone, social network and countersignature of mouth. 70 to 80 % of the communication in an organisation is through the informal communi cation. This beguile of take to business among the peers in an organisation is very high. This form of communication can be helpful to one sort and same can be harmful to other group. (Beersma B Van Kleef G A, 2012)In summarizeition to its diffusion across different disciplinary areas, murmur as well as connects well with extant theoretical perspectives. For example, social exchange theory, attribution theory, cognitive dissonance, uncertainty reduction theory, it can all be invoked to explain why and how item-by-items might engage in gossip and deal with internal conflict about participating in gossip. (Michelson,G et.al 2010)Does Gossip motivate?In an organisation, gossip besides plays as one of the motivational factor among the employees.Work motivation is a set of energetic forces that originate within as well as beyond an individuals being. It is a psychological process resulting from the reciprocal interaction between the individual and the environment that affects a persons choices, effort, and persistence. Latham Ernst (2006, p.181)Gossip is a kind of storytelling which engage the great deal to ask the scope of questions what gossips about other, who to whom, what, how, and why and also explores where and when gossip might occur? This form of communication is unmanaged and no records in the organisation. This way of communication is through word of mouth or written text which shows the opinions, emotions, beliefs and attitudes about the person organisational life and work experience. at that placefore it go away be usually talked within the small group with whom the gossiper trust, which helps in improving the group dynamics. A gossip also plays a vital role in maintaining the relationships among the individuals in the team in which it influence about who gossips to whom and what subject and what the effects on the individual or group. In some situation, gossips are accepted as the exchange of information among the individuals which can b e used as the attention seeking, creating the self-image and promoting the self-interest through social comparing. (Ben-Zeev, 1994 cited in Michelson,G et.al 2010).Rumour vs GossipsRumour research suggests that rumours (a related type of communication), which are transmitted through gossip, are more than(prenominal) likely to occur when anxious individuals find themselves in conditions of environmental ambiguity. Situations of organizational change are a great deal used to illustrate how such environmental uncertainty shapes the frequency and nature of both rumour and gossip. Rumor and gossip are interrelated yet conceptually different as illustrated by the assumeing metaphor Rumours are speculations that arise to fill knowledge gaps or discrepancies. Additionally, it is suggested that rumours are motivated by a desire for meaning and sense making, whereas gossip seems to be motivated primarily by ego and individual status needs. This function differentiates rumour from gossip, which is meant primarily to entertain or convey mores. Gossip is a tasty hors doeuvre savoured at a cocktail party rumour is a morsel hungrily eaten amid an information famine. (DiFonzo, Bordia, Rosnow, 1994, p. 52 cited in Michelson, G. et.al 2010).Does Informal Communication Helps in Team Building?Through Formal communication, all the datas and information will be recorded in an organisation and it will be tough for the employee to talk about his team member through this medium, where one will feel unsecured.To get to know to each one(prenominal) other in the team better and create the bonding among the team members, most of the organisations arrange the weekend trip or party for their employees. In which people from different goals pith together to social life, which helps to wear the barrier among the employees position in the organisation.Negatives Consequences of Informal CommunicationGossip can also be destructive in the workplace. To add more features to the gossip, it has been featured within the organizational and management literature in any of the two ways mentioned below (a) coincidental to the mainstream disciplines and domains, materializing as a spin-off (and redden waste product) of inquiry into, for example, organizational culture, storytelling, and conflict or (b) as mentioned in the popular management literature, in which it is assumed that informal communication is not ethical to the work morale and productivity and it should not be encouraged in the work culture and therefore it is a problem to be managed in the organisation. (G Michelson et.al 2010)The popular management perspective to some extent exemplifies a view of gossip associated with negative, pejorative, and trivial assumptions, sometimes seen as womens talk, inauthentic discourse, to be reject or banned (Emler, 1994 Jones, 1980 cited in Michelson,G. et.al 2010)Personal Experience on informal communication in my organisationFew years back in my organisation, MSN technol ogies, primed(p) in Chennai, India, in which I was leading the team of 8 members for a particular e-books conversion upchucks. My organisation, where we are IT and ITES solution provider. We also develop web tools and progeny tools, eBooks conversion, digitalization process for the publication companies. This was my first experience in leading the operation team. I was also the managing married person of the company which gives me more responsibility in handling the team. This project was around 6 months and I went to various phase in building up the team in this 6 months. We recruited and trained the team. We use to communicate with all the 8 members very formally through the mail and group meeting. In which I used to communicate with the knob end for the queries and project delivery on day today basis.My team My team consists of 8 people (Three men and Five Women) from different educational background, different states of India with different culture and Language. All eight m embers were new to the organisation. As this is the newly started company.So its always challenging to work with the people from different work culture and challenging to lead the group of team as well.Phase 1 At the Initial stage of the project, I allotted the work to the group and getting the hourly updates from them and I was working with the team as well but still I couldnt able to get the quality expected by the client and I was in the verge of losing the project and business. In which my company will face the huge lose. I use to show the frustration and anger towards the team and I cant able to find where the mistake is going on. We use to have 15 minutes of meeting all 4 hours in a day to get the feedback for the project. But in meeting most of the time only I will be giving the instructions and compulsory the group. But still I couldnt able to find the improvement in the project. But I could sense the some sort of tension and fermenting going around the team and the organ isation.Most work relationships involve two different types of interaction task-related and social-inter ain exchange. Better social relations result in more cooperation, better communication, and greater effectiveness. Managers and supervisors have to look after both task performance and the welfare of subordinates (Argyle, 1972 cited in Henderson M et.al, 1986 ).Statement from Managing Director, Dilip Prabhakar, MSN Technologies, It was the first project from one the Top Publishing company, and the whole operation team is new to the company and he (Krish) got the major role to play in successful completion of the project. But our management was not satisfied with the working style and the way he was managing the team. He (Krish) said that, there is the unrest among the employee in allocating and completing the day-to-day task and team members are not comfortable to each other, in which the team communication was poor. So we decided for the team outing to improve the team stabili ty and to get to know each other well. So that the bonding will be strong among the team members to work for our organisation.Group Outing I organise the group outing on the weekend to make my team to free themselves from the office environment. We conducted lot of group tasks and getting to know the strength and weakness of every individual. At the end the team outing, team members came to know each other well and all having the different views on organisation and sharing lot of personal experience and helping each other in all the tasks. This group meeting outside the office breaks the barrier among the group. I took time to talk with each member of the group and now we came to know the strength, personal life of each member of the team. I came to know the individual problems of the team members facing in the company. in that location were few gossips going around the office. This helps me to know about the group strength.Phase 2 I was trying to make change in my approach toward s the team. I came to find the strength and weaknesses of the individuals and personal characteristics among the each member in the group. So I tried to allocate the work among the group in which each individual are comfortable and easy to work. We played one of the games in team outing in which each member as to select the individual partner in the team to play that particular game, this makes easier for me to know about each member, with whom each one is more comfortable to work with. So I divided up the operation team into three team such as Coding team, proofreading, and QC team in which I selected the team members in which each one is more comfortable to work. This change in the operations and task allocation among the team members helps the productivity of the project. This change paid off and the result was really satisfying by the organisation.Statement from Pradeep, i of the Coding team member from my organisation, Working with this organisation for the first few weeks w as very difficult, as the entire team is new and we were wedded less information about the project and not sure about the task allocation to each other which makes us more difficult to understand our work. Initially, I was not feeling comfortable with my group as we had a fear factor among each person to convey the discomfort to the organisation. I also heard few gossips from the other employees about the team leader and other management members in the organisation. But our First team outing gives me the opportunity to break the fear factor and makes me easy to talk to my manager without any formal mail communication and it also gives me the opportunity to know about the each member of the team. After our first team outing, I could also feel the change in the management style in handling our group.Benefits or consequences of GossipsGossips encourage the increment of social network among the team members and it also allows employees to understand and predict their boss personal cha racteristics and behaviour. This also helps the organisation to grow and used to ruin the competitors reputations. (Doyle, 2000, p. 8 cited in Michelson, G. Et.Al. 2010)There are many number of ways in which the informal communication can be more significant in an organisation, group and individuals. One of the major factors of informal communication is its ability to provide more context-relevant information and through this medium of communication individuals relieve feelings of tension and anxiety, especially during the periods of organisational change.Gossip helps in shaping and reshaping the meaning and enables the organisation culture and learning. Gossips can give voice and power to individuals in the organisation. (Ogasawara, 1998 cited in Michelson, G. Et.Al. 2010), for example, showed how women clerical workers in Japan were able to good example some power over their male managers by virtue of their ability to influence the reputations of these managers through their goss ip. Reputation was regarded as important by the managers because it had an impact on their future promotion prospects.How team members and managers can use informal communication?Organisation doesnt have any rules for informal communication, however there should be rules among the team mates, supervisors and subordinates, in which cooperation, help and fairness should be strongly applied among team mates, and also supervisors should have the rules about consideration and skilful use of power, rules about using initiative and accepting orders and criticism to subordinates. (Henderson, M. and Argyle, M., 1986)Between work peers in generalThere should be rules about equity and fairness in dividing the rewards if each member is seeking financial or other rewards for himself.Colleagues or peers, who are working in the organisation, may also be seen as friends.Individuals may often in need of advice and help. Work mate should always provide help to each other whenever it is needed so that work groups are more effective.If people do not sustain the positive relationships among others, that are to keep friendly terms on with one another, then cooperation in work groups is likely to fail.There also develop strong common interest. Its important factor for members in the team to be loyal to the group during the tough phase like even if it goes against the management directions in case of the output result. (e.g. Goldthorpe, Lockwood, Bechhofer and Platt, 1968 cited in Henderson, M. and Argyle, M., 1986).Between supervisors/managers and subordinatesThe manager or supervisors main role in an organisation is to manage and supervise effectively, which involves giving the proper guidance and instructions to his subordinates and organise the work effectively.Manager or Supervisor should also look after the welfare of his team matesSupervisors will be giving orders and subordinates are expected to carry their ordersThe manner of giving directions varies from authoritarian to de mocratic/ persuasive. There appears to be no general rule about this, since the preferred and most effective style varies with size of group, urgency of decisions, culture, and other variables. (Henderson, M. and Argyle, M., 1986)ConclusionInformal communication can be used as one of the effective tool by the manager for decision making in an organisation and for building the team and it also motivates among the individuals in the team. However, this also has negative impact on the organisation if it is not used in proper way by the team members in the organisation. Individuals may also follow from set of rules by themselves to have a healthy gossips and growth in the organisation.BibliographyBeersma, B. And Van Kleef, G.A. 2012.Why People Gossip An Empirical Analysis Of mixer Motives, Antecedents, And Consequences.Journal Of Applied Social Psychology. Online. 42(11), 2640-2670. Accessed on 24th December 2013. operational From http//onlinelibrary.wiley.comBaker, J. S. And Jones, M. A. 1996. Poison Grapevine How Destructive Are Gossip And Rumor In The Workplace? Human Resource Development. Online Quarterly, 7, 7586. Accessed on 24th December 2013. 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